Introduction

Welcome to the official website of COMPUTER SERVICE NW LLC (hereinafter referred to as "we"), and thank you for using our services including computer repair, equipment maintenance, network construction, remote technical support, software and hardware upgrades. This Privacy Policy explains how we collect, use, store, share and protect your information, as well as your rights regarding the processing of your personal data. By accessing, browsing this website or using any of our services, you acknowledge that you have read, understood and agreed to all terms of this Privacy Policy. If you do not accept these terms, please stop using our website and services immediately.

We comply with applicable federal and Washington state privacy laws of the United States, and abide by the General Data Protection Regulation (GDPR) for data processing. We will continuously improve our privacy protection measures in response to legal updates and business adjustments.

Information We Collect

We only collect information necessary to deliver our services, which falls into two categories: information you actively provide and information automatically collected by our system.

Information You Voluntarily Provide

When you consult our business online, book on-site maintenance, apply for remote technical support, fill out service forms, send emails or submit feedback, you may voluntarily provide basic contact information such as your name, email address and phone number. For corporate clients, you may also provide your company name and office address. During customer service communication, the descriptions of equipment faults, service requests, chat records and feedback you provide will be retained to follow up on subsequent services. You are not required to provide irrelevant information, and you may choose whether to share the above content.

Information Automatically Collected

When you browse our website and use online services, our system will automatically collect basic device and network information, including device type, operating system, browser model and version, screen parameters, system language, network service provider and IP address. We also record your activities on the website, such as browsing paths, visit duration, search keywords, click records and page stay time. All collected activity data is solely used to monitor website operation, optimize page layout and improve service content.

Use of Collected Information

All information we collect will only be used for legitimate business operations and service improvement, and will not be used beyond the agreed scope. The specific purposes are as follows:

Service Delivery: We use your contact information to confirm service appointments, arrange on-site services, conduct remote technical support and send service progress notifications. Device and browsing data help us troubleshoot website malfunctions, ensure normal website access, and formulate targeted solutions for computer repair and software & hardware debugging.

Service Optimization: By analyzing user browsing behaviors and common service inquiries, we identify user demands, optimize website layout, service procedures and service items to constantly upgrade our computer maintenance, network management and equipment upgrade services.

Communication and Service Notifications: We send essential reminders, after-sales follow-ups and service instructions to you. If you subscribe to our updates, we will regularly share service introductions, equipment maintenance tips and system security notices. You may unsubscribe or contact our customer service to stop receiving such messages at any time.

Compliance and Risk Prevention: We retain service records in accordance with laws and regulations. We also take measures to prevent cyber attacks, unauthorized access, service fraud and improper use of the website, so as to protect the security of our website, service system and all users.

Information Sharing and Disclosure

We strictly protect the confidentiality of your information and will never sell or rent your personal data to irrelevant third parties. We may share your information only under the following legitimate circumstances:

Third-party Service Providers: We share necessary information with our trusted partners such as cloud storage providers, email service operators and technical operation teams to ensure the normal delivery of services. All partners are required to sign confidentiality agreements and shall only use the shared information for authorized purposes without unauthorized disclosure or diversion.

Business Restructuring: In the event of merger, acquisition, asset transfer or business reorganization of our company, user information may be transferred as part of business assets. We will notify you in advance via website announcements or emails, and require the successor entity to continue to fulfill privacy protection obligations.

Legal Requirements: We may disclose your information when required by legal documents, investigation orders issued by judicial authorities or regulatory agencies, or for the purpose of safeguarding public interests and preventing illegal acts.

With Your Consent: We may share your information with designated third parties in accordance with agreed scope and purposes upon your explicit authorization.

Data Security Protection

We adopt industry-standard technical and management measures to fully protect your information. We apply encryption protocols for data transmission and implement classified data storage. Firewalls and intrusion detection systems are deployed to defend against unauthorized access and data tampering.

We establish strict access control rules, limiting access to user information to only necessary staff, who receive regular privacy and security training. A comprehensive emergency response plan is formulated to handle data security incidents. Although we strive our utmost to secure your data, please note that no data transmission or storage system on the Internet can guarantee absolute security.

Your Rights

In accordance with relevant data protection laws and regulations, you have the rights to manage your personal information. You may view and correct your submitted personal information at any time via our service channels, or contact our customer service for assistance. You have the right to apply for deletion of your account and related information. Except for data that must be retained by law, we will complete the deletion within a reasonable period.

You may withdraw your consent to data processing and marketing messages, or raise objections to our data processing activities. You can also request a copy of your personal information in a standard format for data portability. If you believe that our data processing has infringed your legitimate rights and interests, you have the right to file a complaint with the competent regulatory authority.

Third-Party Links and Services

Our website may contain links or access entries to third-party platforms. Once you jump to external websites or use third-party services, their privacy policies will govern the collection and use of your information, which is independent of us. We recommend that you carefully review the privacy terms of third-party platforms before providing any personal information.

Protection of Children's Privacy

Our website and services are intended for adult users. We do not intentionally collect personal information from minors. If we discover that we have obtained personal information from users under the age of 13 without verifiable consent from their guardians, we will delete the relevant data immediately and terminate relevant services. Guardians may contact us to inquire about or delete minors' information.

Policy Updates

We reserve the right to revise this Privacy Policy from time to time. Any updates will be posted prominently on our website. For material changes involving the scope of data collection or information sharing, we will issue advance notices. Your continued use of our website and services after updates take effect means that you accept the revised policy.

Contact Information

If you have questions, suggestions regarding this Privacy Policy, or need to exercise your rights related to personal information, please contact us at: [email protected]

General Provisions

This Privacy Policy shall be governed by the federal laws and the laws of Washington State of the United States. In case of any dispute arising out of this policy or data processing activities, both parties shall first resolve the dispute through friendly negotiation. If negotiation fails, the dispute shall be submitted to the competent court where our company is located for settlement.